GUIDE TO LCA STANDARDS FOR SERVICE DELIVERY

 PURPOSE OF THE STANDARDS:
These standards set out the minimum requirements for the delivery of services, listed at the end, related to the control of legionella in water systems. These standards together with this guide should be read in conjunction with the LCA Buyer’s Guide. They are intended to guide clients as to the level of service they should be able to expect from a LCA registered company and also to indicate the minimum level of service a registered company should offer to their clients.

Each standard contains the following sections:

A) SCOPE OF SERVICE DELIVERY:
Contains a definition of the service provided and sets out the extent and limits of each service in such a way as to be flexible enough to accommodate legitimate variation and exacting enough to ensure the service is sound.

B) CAPABILITY OF SERVICE PROVIDER STAFF:

This covers the qualifications, training, knowledge, experience etc that staff carrying out the specific services on site would be expected to have.
In cases where the service delivery may involve a number skill areas e.g. surveyor, technician, chemist, etc. these are identified.
The knowledge required to carry out these specific tasks is detailed in the revised ‘LCA Knowledge Matrix’ and this is referenced where relevant.
This knowledge can be obtained in a number of ways e.g. by training and/or study, or experience.

In addition to the knowledge detailed in the matrix the service provider staff attending site should have general health & safety awareness & capability appropriate to the tasks being undertaken. They should have the ability to carry out their work in a safe and effective manner and have knowledge of: carrying out pre-work safety checks/risk assessments; PPE, its role and uses; portable appliance inspection; confined space entry; lone working ability and awareness; safe use of ladders and steps; procedures for permit to work; and health and safety requirements for asbestos, and other relevant H&S matters.

The service provider company, as required by the LCA, should maintain training records and separate competence assessments for individuals which should be made available to the service user on request.

These can then be used by the service user as part of their competence assessment.
The service providers should satisfy themselves that members of their staff are competent to carry out the required tasks.

C) SERVICE DETAILS AND EXPECTATIONS:
To enable the service provider company to deliver the specific legionella control service in an appropriate and safe manner the LCA would expect the company to have in place procedures to cover and manage the following (where applicable):
1. Defining the Scope of service:
2. System Survey (Information acquisition)
3. Programme design
4. Programme initiation, execution & management:

SERVICE USER: COMMITMENTS & RESPONSIBILITIES
Details the service user commitments & responsibilities regarding the delivery of the services by the service provider

FURTHER INFORMATION: Essentially a bibliography of guidance associated with the provision or acquisition of the specific service.

To view the standards click on the relevant title below:
Legionella Risk Assessment services
Water treatment services
Monitoring & inspection services
Cleaning & disinfection services
Independent consultancy services
Training services
Off-site analytical services (micro)
Plant & equipment services
Facilities Management services